Energy Advisor - Customer Care Agent
AdNet AccountNet, Inc.
United StatesPosted Discovered via the company's careers siteMatch locked
RemoteFull TimeCustomer Service
About the role
AdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.
Job Title
Energy Efficiency Customer Care Agent
Job Description
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:
Key Responsibilities
- Process energy incentive applications, reviewing for eligibility.
- Provide inbound and outbound support to applicants and program participants via phone and online chat
- Perform back-office processing in support of utility clients and their customers
- Achieve daily, weekly, and monthly performance metrics and quality standards
- Maintain confidentiality of client and customer information
- Perform data-intensive tasks accurately while meeting deadlines
- Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
- Strong data entry skills and attention to detail; ability to type 45-50 WPM
- Excellent analytical, writing, and communication skills
- Ability to collaborate effectively with internal staff, clients, and vendors
- Strong problem-solving skills and the ability to analyze situations and recommend solutions
- Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
- Positive attitude, high energy, and enthusiasm for helping program participants
- Ability to work independently and in a team environment
•
High school diploma or GED
- Excel and database navigation skills are required
Preferred Experience
- Experience in application processing, customer service, and a fast-paced environment
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.
Salary: $16.00 - $16.50 / hour Originally posted on Himalayas
Not included in the source posting: about the role, benefits.
Skills
excel
Who can apply
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