Director, Solution Consulting, ANZ

You will be accountable for revenue performance and growth. In this role you will:

• Lead, coach, recruit and retain a team of high performing Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
• Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
• Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
• Build the technical, commercial and

of the team, ensuring Solution Consultants can confidently engage customers on emerging technologies and translate them into relevant use cases and business outcomes.

• Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
• Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
• Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
• Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
• Drive consistent overachievement of revenue targets.
• Engage at an executive level in larger deals, ensuring long-term success and strategic alignment.
• Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

• Bachelor's degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
• Demonstrated success in

businesses within the region.

• Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
• Strategic thinker with strong problem-solving and innovation mindset.
• Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
• Results-oriented, with a focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.
• Results-oriented, with a focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.
• Proven ability to lead through change and drive transformation in complex, matrixed organizations

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.