Director - SN Risk & Compliance Manager

• Own the risk and compliance position of the ServiceNow and enterprise tools platform, keeping it in a state of compliance and fitness for intended use throughout its operational life.
• Represent and support the submissions for the ServiceNow and enterprise tools platform at DPTF & D&T RMCB's
• Run the Risk and Compliance Assessment for platform and product change, initiating it at concept phase so that Standard Track or GxP Track classification is settled before design rather than discovered at release.
• Verify Digital Risk Navigator control attestation before release, and withhold release where controls assigned by the assessment have not been implemented and evidenced.
• Assure the automated compliance controls configured in ServiceNow change management, covering the GxP, SOX, CAB required, outage and electronic signature flags and the risk and impact questionnaire that drives them.
• Assure quality and compliance approval routing, so that GxP changes and changes against configuration items with documented prior agreement reach a regulatory approver rather than closing on technical approval alone.
• Maintain platform and tool qualification evidence, and the release documentation set covering plan and operations manuals and validation summary reports for both delivery tracks.
• Run periodic compliance review for the platform, and track findings and remediation through to closure rather than to acceptance.
• Complete the AI Accountability Report with the business and technology owners for platform features using artificial intelligence or machine learning, and assess the control implications before those features are enabled.
• Assure access management and privileged operations controls for the platform, including segregation of duties, given that platform administrators can alter the controls other teams are governed by.
• Produce Management Monitoring and Internal Controls Assurance evidence for the platform's controls, so that assurance is continuous rather than assembled at audit.
• Support internal audit and regulatory inspection for the platform, act as the point of contact for platform-related findings, and assess vendor capability where the supplier's documentation or services are relied on.
• Hold the boundaries with the SN QA Lead on quality assurance and testing, the ITSM Process and Governance Lead on process design, the Snr. Technical Change Manager on the enterprise change process, and the Governance Risk and Compliance function on enterprise policy.

• Degree in a technology, life sciences, quality or business discipline, or equivalent practical experience.
• Risk, audit or validation certifications desirable (e.g., Certified Information Systems Auditor, GAMP 5 computer system validation training, or ITIL 4 Foundation).

• Typically 8-10 years in IT risk, compliance, quality assurance or computer system validation, including at least three years in a regulated environment.
• Practical experience applying a risk-based software development lifecycle, including classifying change onto differentiated delivery tracks.
• Experience with computer system validation for configurable or software-as-a-service platforms, including qualification and release documentation.
• Experience assuring automated or configured controls, rather than only documenting manual ones.
• Track record supporting internal audit or regulatory inspection and taking findings through to closure.
• Working knowledge of ServiceNow or a comparable enterprise service management platform, sufficient to assess whether a control is configured as intended.
• Exposure to the control and accountability implications of artificial intelligence or machine learning features in a regulated platform.

• Willingness to withhold a release when the evidence is not there, and to explain precisely what would satisfy the requirement.
• Precision with controlled documentation, since the record is the evidence and an inaccurate one is a finding.
• Enough platform literacy to test whether a control is genuinely configured as described rather than accepting an assurance.
• Ability to work with delivery teams as an enabler of release rather than as a gate they route around.
• Composure during audit and inspection, answering what is asked without volunteering speculation.
• Persistence on remediation after the finding has been logged and attention has moved elsewhere.

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Skills

Cloud Security, Cybersecurity, Data Integrity, Executive Reports, Identity Access Management (IAM), Internal Auditing, IT Risk and Security Assurance, IT Service Management (ITSM), Quality Assurance / Quality Control, Risk Assessments, Risk Management, Risk Management Framework, SaaS Platforms, Security Architecture Design, Security Compliance, Security Policies, Security Risk, Third Party Risk Management, Vulnerability Management, Web Application Security