Director, Revenue Operations, Enterprise

• Build and lead the Enterprise Revenue Operations team, covering Sales, CS Operations and Analytics.
• Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
• Establish enterprise sales processes, operating cadences, and Rules of Engagement, and work with enablement to operationalize programs that equip GTM teams to execute across the full customer lifecycle
• Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
• Ensure enterprise tooling integrates into Clio's core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team

• Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio's suite including Vincent and Clio Operate
• Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
• Develop operational frameworks that support cross-sell and expansion within complex enterprise environments

• Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
• Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
• Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
• Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership

• Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion, retention, expansion, and efficiency
• Partner with Data & Finance to maintain clean, consistent GTM data infrastructure and support board-level reporting
• Own analytics and build the analytics muscle for Enterprise

• Bachelor's degree; MBA preferred
• 7+ years as a Senior Manager of RevOps or 3+ years as a Director of RevOps in a B2B SaaS environment
• Experience building or scaling Enterprise GTM operations, ideally in a company moving upmarket
• Management experience required - 3+ direct reports
• Strong analytical skills with the ability to translate complex data into clear recommendations for senior leadership
• Comfortable in a matrix environment - influencing without direct authority across multiple functional teams
• Roll-up-your-sleeves mentality - this is a builder role, not a manager-only role
• Proficiency with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, and familiarity with Professional Services Automation (PSA) and Customer Success platforms
• Ability to travel to or within Canada one week per quarter

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The on-target earnings (OTE) salary range for this role is $220,400 to $330,600 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.