Director, Clinical Product (Payer & Outcomes)

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end

• Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against

• Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them

• Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients

• Serve as one of the clinical counterparts to our payer and health system partners, building relationships with their leaders, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap

• Represent Headway's clinical approach externally through partner meetings, reporting and presentations, and conference participation

• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)

• 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools

• 3+ years of experience working in payer-facing roles, ideally in technology environments

• Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows

• Hands-on work with claims data, outcomes measurement, or measurement-based care programs

• Credibility and comfort in externally facing settings, representing clinical perspective to people outside your own organization

• Strong analytical instincts: you can define a metric, defend it, and use data to change a decision

• Experience inside a high-growth healthcare or digital health startup

• Experience presenting to health plan or health system leadership, or at industry conferences

• Background in behavioral health quality or patient safety programs

• Equity Compensation

• Medical, Dental, and Vision coverage

• HSA / FSA

• 401K

• Work-from-Home Stipend

• Therapy Reimbursement

• 16-week parental leave for eligible employees

• Carrot Fertility annual reimbursement and membership

• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

• Flexible PTO

• Employee Assistance Program (EAP)

• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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