Director, Case Management (PSS) - Rare Hematology and Oncology

• Develops and drives execution of strategy for the Case Management teams across multiple therapeutic areas, products, and patient support models to facilitate access to treatment, adherence, and patient satisfaction
• Develops key performance metrics related to team priorities and patient-centered outcomes to ensure programs are meeting operational targets
• Collaborates closely with the field access and field education leaders to ensure a seamless and supportive experience across the disease state and product treatment continuum
• Identifies and leads future enhancements through collaboration with appropriate stakeholders and monitors the patient support landscape to identify needs for new programs or enhancements to current programs; lead continuous improvement efforts to optimize processes related to performance and patient outcomes
• Recruits, hires, coaches and develops Case Managers to support the HCP and patient experience
• Contributes to development of comprehensive data strategy, in collaboration with Analytics and Business Operations
• Represents during business reviews to ensure optimal communication and pull-through of aligned collaborative strategies
• Shares insights regarding patient access strategy, performance, access barriers and trends to improve access and adherence
• Partners with Marketing to develop educational programs and materials to ensure patients and providers are aware of available patient support resources
• Fosters relationships across therapeutic areas with appropriate internal partners to leverage best practices, resources, and strategies
• Collaborates with Field teams to ensure optimal communication and awareness of available patient support services
• Partners with Training and platform team to oversee development and execution of Learning and Commercial Effectiveness for the Case Management department
• Responsible for development, maintenance of yearly and forecasted budget plan. Makes associated department structure decisions to ensure appropriate case management staffing to support patient needs.
• Handles sensitive patient and business information with discretion and care, ensuring appropriate confidentiality, data privacy, and security practices are maintained across all Case Management activities
• Ensures that all activities are in full compliance with corporate and industry policies and legal and regulatory requirements, including development of SOPs and Work Instructions
• Implements programs, tools, and assessments to aid in continued development of team and direct reports
• Supports the development of leaders and individuals on team, coaches for program success, continued enhancements of the patient experience, and optimal and efficient use of talents and skills

• Bachelor's degree required
• 8+ years of experience in the pharmaceutical/biotech/specialty pharmacy industry
• 5+ years previous leadership experience
• Outstanding interpersonal skills including building strong working relationships, and managing and resolving conflicts
• Strong analytic skills to evaluate trends and identify opportunities for program improvements. Demonstrate initiative, teamwork, and accountability
• Superb communication skills; oral and written, including presentation skills
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Excellent cross-functional collaboration skills
• Demonstrated ability to handle sensitive patient health information with appropriate care and in compliance with privacy requirements
• Ability to travel up to 20% of time

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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