Deputy/Assistant Teleservices Manager – (Contact Centre, General Banking Services)
Bank of China (Hong Kong)
Hong KongReposted Discovered via the company's careers siteMatch locked
Full time2+ years expCustomer Services
Responsibilities
- Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
- Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
- Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
- Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements
- Degree or above is preferred
- With qualifications in IIQE and HKSI is an added advantage
- 2 years or above relevant working experience in banking / financial institution, customer services experience a definite advantage
- Independent, self-motivated, customer-centric and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Applicants with less experiences will be considered as Teleservices Executive
- Applicants with more experiences will be considered as Teleservices Manager
Not included in the source posting: about the role, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.