Delivery Lead

• Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
• Client Relationship Management: Serve as the main point of contact for clients,managing client expectations, proactively addressing concerns, and ensuring customer satisfaction.
• Cross-Functional Team Collaboration: Coordinate with Product, Engineering,Sales, and Customer Success teams to ensure alignment on deliverables,timelines, and milestones.
• Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks.
• Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them.
• Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements.
• Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle.
• Delivery Process Ownership: Own the end-to-end project delivery process,continuously assessing and improving project workflows, delivery standards, and client outcomes.
• Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date.

Experience:

• 5+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment.
• Proven experience managing large-scale, complex client projects with cross-functional teams.
• Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.).
• Experience with SaaS product delivery, including onboarding, integrations, and customer enablement.

Education:

• Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent work experience).
• PMP, PRINCE2, or Agile certifications are a plus.
• Proficiency in project management tools (Jira, Trello, Asana, or similar).
• Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications.
• Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.

Key Skills

Leadership &Communication:

• Strong leadership and people management skills, with the ability to motivate and guide cross-functional teams.
• Excellent verbal and written communication skills to effectively engage with internal teams and external clients.

Problem Solving &Decision Making:

• Ability to analyze complex issues and develop practical solutions.
• Strong decision-making capabilities under pressure,Client-Focused
• Excellent client-facing skills, with a focus on building long-term relationships and ensuring high levels of customer satisfaction.

Project Management:

• Expertise in managing timelines, budgets, and resources for complex projects.
• Ability to manage competing priorities and adapt to changes quickly.

Attention to Detail & Quality:

Strong attention to detail, ensuring high standards of quality in both deliverables and client interactions.

Time Management:

Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.

• Agile Champion: Passionate about Agile methodologies and promoting Agile principles within teams.
• Proactive and Solution-Oriented: Ability to anticipate potential challenges and proactively address them before they affect project timelines or client relationships.
• Client Empathy: Understanding of client pain points and a commitment to delivering solutions that meet their business needs.