Customer Value and Economics Lead

ANZ

AucklandPosted 11 days agoDiscoveredMatch locked

full time

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Customer Value and Economics Lead, you'll play a key role in shaping how we understand and create value for our customers and ANZ. Bringing together economic analysis, commercial thinking and customer insights, you'll help turn complex information into clear, actionable insights that support better decisions and stronger customer outcomes. You'll work collaboratively across the business, influencing strategic thinking and helping identify opportunities to deliver sustainable value for our customers and ANZ.

Role Type

Permanent, full time

Role Location

Auckland/Wellington

Ka aha tō rā e kite ai? - What will your day look like?

As a Customer Value and Economics Lead, you will:

• Shape customer value strategy by using insights, data and commercial thinking to identify opportunities that deliver better outcomes.

• Bring together customer and economic insights to deepen understanding of what drives value for customers and the business.

• Turn complex data and financials into clear customer led opportunities that support informed, strategic decision-making.

• Collaborate across ANZ, building strong relationships and bringing together diverse perspectives to influence meaningful outcomes.

• Champion customer-focused thinking, helping identify opportunities to strengthen propositions and create sustainable, long-term value.

Ōu Pūkenga? - What will you bring?

To be successful in this role, you will ideally bring the following:

Strong data literacy and analytical skills, with the ability to interpret information, identify trends and uncover meaningful insights.

Commercial thinking and business casing skills, that can connect data and insights to customer needs, business priorities and opportunities.

The ability to translate data into practical business outcomes, turning analysis into clear recommendations and actions that create value.

Strong problem-solving skills, with curiosity and an openness to exploring different perspectives and approaches.

Clear communication and influencing skills, with the ability to make complex information accessible and meaningful for a variety of audiences.

A collaborative and customer-focused approach, with the ability to build trusted relationships and work across teams to achieve shared outcomes.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.co.nz/careers/ .You can apply for this role by visiting ANZ Careers and searching for reference number 124876.

Job Posting End Date

18/10/2026, 11.59pm, (New Zealand)

Not included in the source posting: qualifications.

Skills

artificial-intelligence

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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