Customer Support Specialist (Customer Support Management)
Boeing
IDN - Jakarta, IndonesiaPosted about 13 hours agoDiscoveredMatch locked
Full time3+ years exp
About the role
Customer Support Specialist (Customer Support Management)
Company
PT Boeing Indonesia
Boeing Global Services (BGS)
is looking for a
Customer Support Specialist (Customer Support Management)
to join our team in
Position Responsibilities
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners.
- Interfaces with customers and internal Boeing resources.
Basic Qualifications
(
Required Skills
/
Experience)
- 3+ years of experience with supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Ability for minimal travel domestically and internationally
Preferred Qualifications
(
Desired Skills
/
Experience
):
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
Additional Information
- This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.
- This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.
Language Requirements
Not Applicable
Education
Not Applicable
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position does not require a Security Clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift
Shift Worker (Singapore)
Not included in the source posting: benefits.
Skills
sap
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.