Customer Support Specialist
Boeing
SGP - Singapore, SingaporePosted about 13 hours agoDiscoveredMatch locked
Full time3+ years exp
About the role
Customer Support Specialist
Company
Boeing Distribution Pte. Ltd.
Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world's best companies, Boeing.
We are looking for a
Customer Support Specialist
to be based at our
Singapore
office location.
As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Job Responsibilities
- Quoting customers & providing product information as needed
- Customer Order entry & order management
- Customer Account resolution & credit disposition
- Customer Returns & warranty management
- Customer communication & training
- Support customer special projects & programs
- Collaborate effectively with other functions such as sales, supply chain & operations
Basic Qualifications
- Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect
- Minimum of 3 years of experience using SAP or a similar ERP system
- Willingness to work flexible hours, including overtime and occasional weekends as needed
- Ability to perform effectively in high-pressure situations
- Experience using Excel, Access, or other database management tools
- Ability to work with minimal supervision
Preferred Qualifications
- Proficient in Microsoft Office Tools
- Experience with Smartsheets
- 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
- Experience performing data analysis and troubleshooting
- Experience with ERP reporting systems (i.e. Spotfire, Tableau)
- Education: University Degree in Business or Aviation; College Level Courses
- Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.
- Familiar with soft phones
- Experience with sales force
Other job-related information
- This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Language Requirements
Not Applicable
Education
Not Applicable
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position does not require a Security Clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift
Not a Shift Worker (Singapore)
Not included in the source posting: benefits.
Skills
excelsaptableau
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.