Customer Support Engineer (f/m/d)

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale - faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

As a Service Engineer for our process equipment, you will be part of a versatile and dynamic team responsible for both maintaining system at optimal performance and occasionally assisting to install or upgrade new ones. This role requires a broad skill set and the ability to switch seamlessly between different service activities, depending on project and customer needs.

You will work in multicultural environments and collaborate closely with a global network of technical experts. Your day-to-day tasks will demand adaptability, flexibility, and autonomy, as well as strong troubleshooting skills to diagnose and resolve equipment issues efficiently.

In addition to technical expertise, you must be confident in communicating directly with customers, understanding their needs, and ensuring their satisfaction throughout the process. You will be required to follow and work according to documented best known method, and you will have to document the work you perform. The position is based at Dresden/ Germany area with travel within Germany and occasional travel across Europe.

Key competencies:

• Adaptability & flexibility
• Strong troubleshooting and problem-solving skills
• Autonomy and initiative
• Good interpersonal/communication skills
• Ability to work in diverse, multicultural team
• Ability to work under pressure and work to project deadlines.
• Willingness to travel internationally

• Certified engineer or degree from advanced technical school or equivalent.
• Panel of competencies in electric, electronic, mechanic, automation technology - is preferable but not necessary.
• Very good written and verbal communication skills in English and German.
• Hold a full driver's license for Germany.
• Open for traveling within Germany and Europe.