Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA - Starting January, February or March 2027

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements: For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.

Designated office locations:

• Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
• Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
• Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
• Dresher, PA - 200 Dryden Road Dresher, PA 19025

Compensation: Compensation: $23/hr. + monthly incentives.

Training class starts: January, February or March 2027

Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

• Experience in financial services or a related industry preferred.
• Associate or bachelor's degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

• 0+ years of experience
• High school Diploma or GED equivalent