Customer Services Officer (Applications)
Hong Kong Housing Society
Eastern, Hong Kong IslandPosted Discovered via the company's careers siteMatch locked
Permanent1+ years expVetting and Applications
The Job
- Carry out preparation and logistic work before commencement of vetting and prepare relevant reports to senior.
- Carry out interviews to assess the eligibility and vet relevant documents in accordance with the pre-set criteria and time schedule.
- Recommend cases and prepare concise report with supporting documents in logical and systematic order.
- Ensure applicants' understanding of the declaration statements and assist the Commissioner of Oath to carry out the statutory declaration.
- Ensure applicants' understanding of the various housing / loan / subsidy schemes procedure by conducting briefing sessions to applicants and highlight important information of the applicants' knowledge.
- Recommend for the suitability of applicants by preparing Letter of Satisfaction in pre-determined format to Senior for approval.
- Delivery quality customer services by providing accurate and sufficient information to applicants as well as drafting concise and informative replies when necessary.
The Person
- Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese or above with at least 1 years customer services or property experience.
- Mature, service-oriented and attentive to details.
- Good communication with strong interpersonal skills.
- Good PC knowledge in Word Processing and PowerPoint
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.