Customer Service Representative

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote customer retention and growth. You will act as the primary point of contact for customers and provide essential internal support to Business Development activities. This position plays a key role in maintaining strong relationships and ensuring smooth communication between customers and internal teams.

Shift: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch Location: Windsor, ON 100% Onsite

The Role

• Develop and maintain relationships within assigned accounts and keep account profiles up to date to ensure accuracy of customer needs.
• Work with the Supply Chain team to acquire and process order confirmations.
• Identify and help resolve risks related to delivery or customer contracts, manage client expectations, and communicate any delays or reschedules.
• Process customer inquiries and complaints, track progress, and ensure timely responses.
• Promote and maintain the organization's brand image and identity within the marketplace.
• Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
• Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
• Perform other duties as required.

• College Diploma and/or bachelor's degree is required.
• 3+ years of customer service and/or account management experience recommended.
• Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
• This position does not qualify for sponsorship.
• Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

• Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
• Skilled at assessing client needs, developing proposals, and delivering solutions.
• Driver's license.

• Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
• Group Retirement Savings - Registered Pension Plan (RPP) with employer contributions
• Employee Reward & Recognition programs
• Opportunities for professional and personal development & growth including tuition reimbursement