Customer Service Officer

.

Whether you're coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.

What you'll be doing

No two days are exactly the same. You'll work closely with customers and teammates across our network to:

• Be a friendly and professional first point of contact for inbound customer enquiries.

• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.

• Assist customers by connecting with the right teams to find timely solutions.

• Respond to customer email enquiries accurately and efficiently.

• Proactively communicate delays and updates, ensuring customers remain informed.

• Build strong, positive relationships with customers and teammates across our local and interstate network.

• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

We're looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you'll bring:

• Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment.

• Strong written and verbal communication skills.

• A natural ability to build rapport and develop positive working relationships.

• A collaborative approach and willingness to support your teammates.

• Strong attention to detail and accurate data entry and typing skills.

• The ability to prioritise, problem-solve and keep things moving in a fast-paced environment.

• Confidence communicating with a range of customers and stakeholders.

• Strong negotiation and problem-solving skills.