Customer Service Coordinator

• Pension plan (up to 7% employer match)

• Life assurance

• Employee assistance program

• Referral scheme

•

As a Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team - working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries

• Communicating with customers via phone and email to confirm schedules and resolve queries

• Ordering parts, securing purchase orders, and completing permits

• Navigating multiple customer portals and internal systems

• Collaborating with Service Managers to optimize engineer productivity

• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors

• Supporting KPIs and reporting to the Planning Team Manager

• At least 1 year of customer service experience

• Excellent communication skills - written and verbal

• Strong multitasking and time management abilities

• High attention to detail and urgency

• Confident decision-making and problem-solving skills

• Proficiency in using multiple PC applications

• Experience with GANT-based planning or dispatch software

• Familiarity with processing invoices and purchase orders

• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work - this could be just the opportunity for you.

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