Customer Service Consultant, New Zealand Contact Centre

When customers contact ANZ, it's often because something important is happening - a question that needs clarity, a problem that needs fixing, or a situation that needs care. As a Service Consultant in our New Zealand Contact Centre, you'll be the calm voice and problem‑solver customers rely on in those moments.

This is a role for people who care about outcomes, listen, think, and act - putting customers first, owning enquiries end‑to‑end, and working closely with our team to deliver the right result.

You'll also have access to;

• Paid, structured training to build confidence and capability from day one

• Clear career pathways across branch, contact centre, specialist, and other roles

• A supportive team environment where collaboration, coaching, and feedback matter

• A strong wellbeing focus, balancing performance with sustainable work practices

Employee banking and lifestyle benefits, in line with ANZ's policies

• Based in Sylvia Park, Auckland

• Permanent Fulltime, 37.5 hours per week across 5 days, including one weekend day.

• You must be a NZ Resident, NZ Citizen or AUS Citizen to apply

• Shifts are scheduled with start times between 9:00am - 12:00pm, finishing between 5:00pm and 8:00pm

• Tuesday-Saturday or Sunday-Thursday

• Training includes an initial seven-week full-time programme, before moving into your contracted hours, followed by a second training block approximately two months later.

You'll support customers across New Zealand with everyday banking and digital needs, while living ANZ's values in practical ways:

• Putting customers first by understanding what they really need and keeping things clear and simple

• Delivering accurate, timely support and following through on commitments

• Resolving enquiries end‑to‑end and knowing when to involve others

• Raising risks or concerns early if something doesn't feel right

• Working closely with colleagues to achieve the best outcome for the customer

You'll be empowered to think for yourself, ask questions, and act with integrity - not just follow a script.

This role may suit you if you:

• Enjoy helping people and take pride in doing the right thing

• Have customer service experience and the confidence to engage with people from all walks of life

• Communicate clearly, calmly, and respectfully

• Like seeing things through, not handing them off

• Are curious, open to feedback, and keen to learn

• Value teamwork and contributing to a positive, supportive environment

Ready to explore?

You don't need to meet every requirement to apply. If this sounds like it could be your next step, we encourage you to take a look.

If you're looking for a role where values guide decisions, accountability matters, and your work genuinely helps customers - we'd love to hear from you.