Customer Service Advisor - UAE Nationals

As a Customer Advisor - Associate , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately

• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Floorhost

• Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks

• Fills up the CAFM form/App for any facilities/maintenance issues

• Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.

• Check occupancy against bookings on assigned floor/s

• Sits when not on cover at floor host receptions

Reception

• Maintain visitor logs

• Manage Parking Validators Logs

• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators

• Perform general maintenance of the reception area

• Coordinate with Security where relevant

• Act in accordance with regulations

• Perform other administrative duties as required (eg. Issuing PwC access cards)

• Answer queries from visitors and callers, and refers them to the appropriate person

• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met

• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

• High school certificate (or equivalent) or a Bachelor's degree

• Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

• A minimum of 3 years of experience in customer service related roles such as front desk or receptionist role

• Experience with a professional services firm is an advantage

• Strong organizational skills

• Excellent oral communication and interpersonal skills

• Must possess a professional telephone manner

• Demonstrated ability to work under pressure

• Demonstrated ability to work on own initiative

• Demonstrated team player

• Must possess a warm, friendly and professional demeanor

• Basic PC skills on excel and word

• Basic keyboard skills (at least 25 wpm)

At PwC we are an equal opportunity employer and as part of our commitment to both our Regional sustainability strategy and to remain compliant with relevant local labour laws, some of our roles will be dedicated for National talent only.