Customer Service Admin

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• Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively .
• Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

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• Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
• Ability to articulate complex information in a simple and understandable manner.
• Respond to customer inquiries regarding billing issues, payment status, and account discrepancies via email, phone, and chat.

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• Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions .
• Ability to analyze data and make informed decisions to improve the overall process.

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• High level of accuracy and attention to detail to avoid errors in order processing and booking .
• Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.

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• Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality
• Ability to prioritize tasks and meet deadlines efficiently.

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• Willingness to learn and adapt to new systems and processes as they evolve .
• Continuous improvement mindset to stay updated with industry trends and best practices.

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• Ability to work well within a team, collaborating with colleagues to achieve common goals .
• Open to feedback and willing to contribute to team discussions and problem-solving sessions.
• Having great interpersonal skills

Qualifications

• Graduate or Diploma in any discipline.
• Minimum 2 years of hands-on experience in customer service.
• 2+ years of relevant experience in order management/back-office operations.
• Proficiency in MS Office; experience with SAP or CRM tools preferred.
• Strong communication skills (verbal and written).

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.