Customer Satisfaction & Quality Engineer

• Define and follow-up the improvement action plan and priorities with the Business stakeholders.
• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.
• Monitor the implementation and effectiveness of quality improvement plans at suppliers.
• Identify potential issues before they occur and implement preventive solutions.
• Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions.
• Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans
• Drive PPAP for product and process changes related to the offers in scope.

• Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities.
• Pilot the Supply Qualification Module (SQM) and the Supplier performance (SPM) at the level of the plant, with a coordination role (hierarchical or functional) of quality supply assurance engineers. Support the Supplier Approval Module (SAM).
• Takes any necessary actions to make sure that the product will satisfy customer requirements and is the driving force in implementing continuous quality improvement, with a coordination role (hierarchical or functional) with entity, BU, Supplier and sometimes other stakeholders within the organization.

• Lead supplier quality initiatives including qualification, performance monitoring, and continuous improvement programs
• Conduct comprehensive process audits at supplier facilities and develop targeted improvement action plans
• Drive resolution of quality issues through systematic containment, correction, and prevention strategies
• Identify and mitigate potential quality risks through proactive analysis and preventive measures
• Coach and coordinate quality assurance engineers while managing supplier relationships

• Min 5yrs Experience in Quality with a proven track record in the utilization of various quality tools to achieve desired outcomes.
• Knowledge in 8D, Kaizen, DMAIC, 5-Why, PFMEA, Product & Process Qualification Processes, Project Managemen
• Engineering Graduate (ME, EE, ECE, IE)
• Strong analytical capabilities with expertise in root cause analysis and problem-solving
• Demonstrated ability to influence and drive improvements across organizational boundaries
• Excellence in project management and cross-functional team leadership

• Issue Resolution - Advanced (8D, Kaizen, DMAIC, 5-Why)
• SSQM, PPAP
• Process Audit
• PFMEA

• Project Management (able to lead/drive projects, overcome challenges with the right actions and the right people)
• Confident to make sound decisions
• Agile, able to develop new ways and adapt to changes
• Influence & Convince
• Able to build a strong network and new connections in & out of the organization
• Excellent communication and presentation skills

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• Country-specific programs and initiatives may be available.