Customer Project Manager

The Customer Project Manager is responsible for leading and managing customer engagements from initiation through delivery, ensuring projects are completed on time, within budget, and to the expected quality standards. The role oversees the planning, execution, and implementation of solutions by coordinating internal teams, customers, and third-party vendors, while also maintaining accountability for both business outcomes and people management. As a leader within the Program Management Office function, the role supports the establishment and governance of project and portfolio management practices, ensuring alignment with organizational methodologies, policies, and customer engagement frameworks. The successful candidate applies strong project and stakeholder management expertise, exercises independent judgment in solving complex business challenges, and provides direction and leadership to teams across diverse and often complex customer projects.

How you´ll make your mark:

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Large/ moderately complex/ local or sub- region.
• Medium/ high risk.
• Medium complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to the management.
• Manages business development.
• Identifies and develops new opportunities on current project.
• Supports qualification and opportunity assessment for large and moderately complex opportunities.
• Acts as opportunity manager for medium to high risk deals.
• Manages client relationships.
• Manages mid to upper level client delivery relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources with a team size less than 20 people.
• Mentors and encourages skill development of project team members.
• Provides performance review input and indication of area of development for team members.

About you:

• First Level University degree.
• Proficiency in English is a mandatory requirement, and fluency in French or German is strongly preferred to support the needs of the role.
• 5 years experience in project management or in like roles/businesses.
• Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
• Speaks with expertise to many layers of depth related to project management methods Participates in the company PM Professions community On the PMP Certification path. On the PMP Certification path.