Customer Order Specialist
Philips
LodzPosted Discovered via the company's careers siteMatch locked
HybridFull time1+ years exp
Job Title
Customer Order Specialist
Job Description
Join our Order Management team in a
hybrid role
that combines
end‑to‑end order management
with hands‑on support for
automation and digital solutions
. This is a pivotal position supporting our
partners
, where you will help deliver critical Patient Monitoring solutions to hospitals across the region.
You are responsible for
•
End‑to‑end Order Management
for the Nordics region, ensuring accurate and timely execution of customer orders
- Proactive monitoring and follow‑up of orders and customer requests, providing clear and timely updates on order status
- Managing
credit notes, billing disputes
, and related financial order corrections
- Processing and coordinating
warranty claims and product returns
- Providing
direct customer support
and acting as a trusted operational partner for customers
- Supporting
Key Account Managers
with daily order‑related and operational activities
- Monitoring and supporting
automated order processes
- Analyzing order data and
key performance indicators
(KPIs) to identify trends and improvement opportunities
- Driving
continuous improvement initiatives
to optimize processes, reduce exceptions, and enhance customer experience
- Collaborating cross‑functionally with
Sales, Logistics, Planning, Production, Finance, and Automation teams
to ensure smooth order execution
You are part of the Hospital Patient Monitoring (HPM) Order Management team
, working in a fast‑paced, collaborative, and international environment. The team focuses on efficiency, automation, and customer satisfaction while supporting critical healthcare deliveries across the region.
To succeed in this role, you’ll need
- University degree
- 1-2 years of experience within
Supply Chain
(especially Order Management),
logistics
,
sales support, customer service
or a related field
•
Fluent English
- Experience with
SAP
(preferred)
or another ERP system
•
Excellent MS Excel skills
(including pivot tables) and strong proficiency in other
Microsoft Office applications
- Openness to working with
AI‑enabled tools, automation, and digital solutions
, and a willingness to adopt new technologies
- A
proactive problem‑solver mindset
with strong analytical and data‑driven thinking
- Strong communication and stakeholder management skills
- Ability to
prioritize effectively, work under pressure
, and maintain a high level of accuracy and attention to detail
- Good
communication skills
Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is
PLN 71,200.00 – PLN 94,933.33.
We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for 10% short term incentive, with your rewards linked to company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision.
Other benefits
- Hybrid model of working
- Private medical care with the option to extend it to family members
- Benefit System cards
- Discount for Philips' products
- Wide variety of trainings & learning opportunities
- Promotion of a healthy lifestyle in the office
- Employee Assistance Program
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .
#LI-EU
#LI-HYBRID
Not included in the source posting: what you'll do.
Skills
artificial-intelligenceexcelsap
Who can apply
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