Customer Onboarding Specialist for Company Incorporations (Full Time)
About the role
Headquarters: Remote
URL: https://flagtheory.com/
Job Responsibilities
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Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
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Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
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Coordinate with external vendors to ensure timely, accurate service delivery.
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Maintain and update SOPs for all onboarding and incorporation-related workflows.
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Identify friction points and implement improvements that enhance client satisfaction and response rates.
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Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
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2+ years of hands-on experience in corporate services or company incorporation.
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Proven knowledge of KYC processes and compliance protocols.
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Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
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Excellent written and spoken English; clear communicator under pressure.
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High level of empathy and client orientation; anticipates client concerns before they escalate.
- Critical thinking is an absolute must-have
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Demonstrated self-motivation and proactiveness in remote environments.
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Listen, Learn, Grow mindset
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Minimum 2 years of successful remote work experience.
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Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
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Based in a European timezone (UTC to UTC+3).
Nice to Have
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Experience handling KYC for complex incorporations and/or international bank account setups.
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Multilingual fluency, particularly in languages relevant to offshore or international clientele.
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Familiarity with CRM tools or client-facing ticketing systems.
Benefits
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Work from anywhere, on a flexible schedule, part of a fully remote team
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Compensation based on experience with regular performance reviews
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20 paid vacation days per year
Not included in the source posting: about the role, qualifications, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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