Customer Logistics Analyst
Kimberly-Clark
Costa Rica -PrindisaPosted Discovered via the company's careers siteMatch locked
HybridFull time2+ years exp
About the role
Customer Logistics Analyst
Job Description
Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Plenitud® and Depend®. At Kimberly-Clark, it's all here for you - innovation, growth, and the chance to make a real impact.
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes people who care about making a difference. Here, you'll bring your HR operations expertise, judgment, and customer focus to help managers and employees navigate HR processes across a global organization. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
About You
In this role, you will support Customer Logistics operations by combining customer service, order management, and data analysis to help ensure a seamless customer experience. You will collaborate with cross-functional teams, monitor performance, and contribute to solutions that improve service and operational efficiency. Job responsibilities include:
- Analyze and support Customer Logistics operations to ensure effective service execution and performance.
- Engage directly with customers through occasional calls (typically up to 3-4 per day) to provide support and resolve logistics or service-related inquiries.
- Monitor logistics and service KPIs, identifying trends, gaps, and improvement opportunities.
- Collaborate with cross‑functional teams (Supply Chain, Customer Service, Commercial, Operations) to support end‑to‑end customer solutions.
- Prepare reports, dashboards, and analyses to support operational and business decision‑making.
- Support the identification of root causes for service or logistics issues and contribute to corrective actions.
- Participate in process improvement and standardization initiatives to enhance efficiency and customer experience.
Required Qualifications
- Bachelor's degree in engineering, Business Administration, Logistics, Supply Chain, or a related field.
- 2+ years of experience in order entry/order management and customer service, ideally within Logistics or Supply Chain environments.
- Strong analytical skills with the ability to interpret data and translate it into insights (e.g., Excel, Power BI, or similar).
- Experience working with KPIs, reports, and basic performance analysis.
- Strong attention to detail and ability to work effectively as part of a team and in cross-functional environments.
- Knowledge and previous experience working with SAP and Salesforce is highly desirable.
- Advanced English proficiency (written and spoken); must be comfortable handling client calls and problem‑solving in English.
Preferred Qualifications
- Experience in multinational, regional, or shared service environments.
- Exposure to continuous improvement or process optimization initiatives.
- Strong communication skills and ability to present insights clearly to different stakeholders.
Benefits
Here are just a few of the benefits you'll enjoy in this role at Kimberly-Clark:
- Hybrid work model
- Medical insurance
- Product package
- On-site company doctor
- Flexible working hours
Benefits may vary depending on the country and position. Specific details will be shared during the recruitment process.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the Explorar carreras en Kimberly-Clark | Kimberly-Clark Carreras
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
#LI-Hybrid
Primary Location
Prindisa Shared Service Center
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Skills
excelpower-bisalesforcesap
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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