Customer Engineer

• Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts.

• Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups.

• Partner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction.

• Build and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators (e.g., Heroku and AWS RDS migrations to Postgres), POC templates, and reusable technical enablement.

• Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts, partnered with Scaled AMs.

• Translate recurring customer questions and technical best practices into timely in-product guidance and self-service content.

• Maintain activity tracking and feature-request data hygiene so reliable customer signals flow to the rest of Field Engineering and Product.

• 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations.

• Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time.

• Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.

• Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).

• AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications.

• Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content.

• Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome.

• Experience with Intercom or a similar in-app engagement and messaging platform.

• Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work.

• Experience in a PLG or high-volume account environment.

• Prior experience with Heroku or other cloud migrations.

If this role excites you but you don't meet every single requirement, we'd still love to hear from you - your unique experience might be just what we need.

• 4 weeks of paid vacation.

• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.

• Long-term disability, life insurance, and 401K plans.

• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.

• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.

• Monthly cell phone and internet subsidy.

• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.

• Continuous learning benefits & related support.

This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can't wait to hear from you! Render - CCPA Applicant Privacy Notice Render - GDPR Applicant Privacy Notice