Customer Engineer Manager - Austin, TX - (M3)
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.
What We Offer
Salary: $112,000.00 - $154,000.00
Location: Austin,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Are you energized by the idea of leading a team that's trained to help transform ideas into reality? In this role, you'll be the face of Applied Materials to customers who use our semiconductor equipment to build some of today's most advanced products, from virtual reality headsets to supercomputers. And you'll oversee a skilled team of engineers united around the same important goals.
This manager role gives you a chance to shine as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, customer objectives and more. As you guide daily operations, resolve problems and keep projects on time and on budget, you'll feel you're making an impact in a dynamic, inclusive, results-driven environment.
You will:
- Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports
- Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs
- Manage other managers, including technical program managers, as needed
- Initiate, lead and monitor all operational excellence activities
- Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer-specific solutions
- Take responsibility for account planning and cost efficiency, working with the District Sales Engineer
- Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification
- Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams
You'll need
- A bachelor's degree
- 4-7 years of work experience in the semiconductor industry
- A strong understanding of Applied Materials global Standards of Business Conduct
- Strong leadership skills to supervise day-to-day work and coach and develop employees
- The ability to use tact and diplomacy to convey information and handle sensitive issues
Nice to have
- An MBA degree
- Metrology/PDC knowledge
- DDP Knowledge
- FSO Experience.
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What to expect
- You may travel 10% of the time
- Be prepared to wear protective equipment and observe all safety standards
- You may work on rotation and in shifts
- You'll need a valid driver's license and passport
Your benefits
Not included in the source posting: what you'll do, qualifications.
Skills
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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