Customer Centre Advisor

Join our team of 2,000+ people making a positive difference to more than 15,000 older Victorians through aged care services.

At Benetas, we're transforming the experience of ageing through collaboration, new ideas and genuine care. Be part of a respectful and supportive workplace where your contribution is valued, your wellbeing matters and purposeful work connects us.

• Help older Victorians and their families navigate aged care with confidence

• Permanent full-time role, Monday to Friday, 9 am-5 pm

• Not-for-profit salary packaging - reduce tax and increase your take-home pay

You're a customer-focused professional who listens carefully, communicates with empathy and builds trust easily.

You're comfortable supporting people through important decisions and can balance a warm, human approach with accuracy, organisation and sound judgement.

You'll bring:

• Previous experience in customer service, administration, a contact centre or a similar service environment

• Strong written and verbal communication skills, with the ability to explain information clearly and sensitively

• A natural ability to build rapport with people from a wide range of backgrounds

• Strong organisation, attention to detail and the ability to manage competing priorities

• Confidence using digital systems and maintaining accurate customer records

• A collaborative approach and willingness to learn new systems, services and processes

• An understanding of, or willingness to learn about, aged care services, funding arrangements, customer rights and privacy requirements

Experience using Genesys Cloud or a similar contact centre platform would be highly regarded, as would experience with CRM systems or within aged care, health, disability or community services.

• Make a real difference by helping older people and their families navigate an important stage of life

• Access not-for-profit salary packaging and increase your take-home pay

• Work in a safe, respectful and supportive environment where people are valued and encouraged to share their ideas

• Be supported by accessible leaders who want you to succeed

• Build your knowledge and capability through professional development and opportunities for career growth

• Join an established, values-based not-for-profit organisation committed to quality, innovation and improving the experience of ageing

• Be part of a collaborative team where your contribution directly shapes positive customer outcomes

Join us on our fulfilling journey as we transform the experience of ageing through collaboration, new ideas and genuine care.

Across Benetas, our people build meaningful connections and make a real impact by delivering exceptional, person-centred services. Feel supported to do your best work in a culture where people, purpose and respect sit at the heart of everything we do.