Customer Care Manager 🇫🇷

•

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 60,000 reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

). •

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. •

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit. •

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 55,000+ reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

).

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit.

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a

in the

to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of

, our Team Lead.

•

Solve problems across chat, email, and occasional video calls for clients in the French market. •

Dig into account activity, company profiles and transaction history to find the right solution. •

Proactively recommend products or solutions based on what each client actually needs. •

to resolve bugs and feature requests that need cross-functional problem-solving. •

Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.

•

You've worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on. •

You speak and write fluently in French and English, with a clear, professional style whether you're on chat, email or a call. •

You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box. •

You're comfortable working outside of standard office hours and on weekends when clients need support.

•

Move beyond foundation-level work within months as you build full-scope expertise. •

Once trained, you'll own your tickets and projects without anyone looking over your shoulder. •

Foundation work here can lead into product, project ownership, or other specialized tracks. •

You'll be coached directly by senior teammates invested in your growth.

Your manager will be Axelle , Team Lead in Account Management, based in Barcelona. •

Axelle joined Qonto as a Customer Care Manager. In less than two years she went from Customer Care Manager to Senior and then to Team Lead. Along the way she ran Account Management trainings and was the go-to person between Product and Customer Care for feature launches. •

Axelle gives clear guidance and regular coaching, then trusts her team to own their work independently. She knows the role from the inside, so she can help you ramp up fast and grow at your own pace. At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------------------------------ On average,

More information on our candidate journey

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Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ( support@qonto.com ) ------------------------------------------------------------------------------ At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------ On average,

More information on our candidate journey