Customer Care Advocate

• Deliver timely, effective, and customer-focused support across a variety of customer inquiries and business processes.
• Work with other teams and partners to resolve customer inquiries and achieve valued outcomes.
• Prioritize and respond to critical customer moments.
• Understand measurement of the customer experience.
• Address concerns, and create positive experiences throughout the customer journey.
• Analyze problems, identify root causes, and determine solutions and alternatives.
• Be a subject matter expert on business processes.
• Identify trends, recurring issues, and process gaps, escalating opportunities for root cause resolution.

• High school diploma or GED
• Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Associate's degree
• Ability to work in a hybrid capacity from our Mayfield Heights, Ohio location.
• 2+ years of experience interpreting customer needs and responding to customer requests.
• Experience working in a collaborative, team-oriented environment.
• Experience evaluating and improving end-to-end customer experiences and business processes.
• Experience documenting customer issues, solutions, and process improvements.
• Continuous improvement mindset with experience identifying opportunities that improve the customer experience.

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com .

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Hybrid #LI-JG1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.