Customer Account Manager

Job Title: Customer Account Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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This critical role serves as the primary liaison for all Information Technology (IT) requirements, representing CACI's commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington, VA, at the heart of our nation's defense infrastructure. We are looking for a candidate who understands the gravity and importance of supporting our military's IT needs and can uphold the highest standards of professionalism and integrity in this role.

• Maintain accountability of all high priority IT requirements, manage requirements from creation to completion.
• Ensure customer satisfaction, coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) to satisfy customer's IT requirements.
• Analyze customer IT requirements, recommend preferred solutions that optimize engineering, management, and cost parameters.
• Support diagnosis, resolution, and documentation retention of IT problems for customers.
• Coordinate test and evaluation of hardware and software being considered for implementations.
• Utilize JSP policies, procedures, and toolsets to assist with managing and satisfy customer IT requirements.
• Report to management on all IT requirements on a regular basis, escalate requirements that need immediate attention and/or are high priority for customers.
• Schedule: Full-time; Travel: Occasionally

• ​Interacting with customers regularly to increase customer satisfaction and customer respect.
• Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters.
• Taking ownership and managing the requirements from creation to completion.
• Coordinating with the customers service provider to satisfy a customer's IT requirements.
• Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
• Coordinating test and evaluation of hardware and software being considered for implementations.
• Utilizing DISA J6 policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.
• Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.

Required:

• Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
• Minimum DOD Secret Clearance to start.
• Basic Information Technology understanding.
• Excellent communication skills, both oral and written.
• Strong organizational skills.
• Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
• Must have good work ethics and show diligence in work performed.
• Must take initiative and ownership of customer requirements and tasks.
• Proficient in the use of Microsoft Office and web-based interfaces.
• Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
• Experience in supporting large organizations (10000+ users).
• Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
• Experience with using MS Project, MS Visio, SharePoint, and Remedy.
• Experience supporting large Federal Government agencies, especially DoD and the Army.

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What You Can Expect: