CRM Solution Architect

• Translate business requirements into robust technical designs across Dataverse, Plugins, Custom APIs, JavaScript, PCF controls, and integrations with Azure services.
• Define non‑functional requirements (security, performance, availability, observability) and drive adherence throughout delivery.
• Produce architecture assets: solution blueprint, integration contracts, data models, sequence/component diagrams, and deployment topology.

• Set coding standards, review pull requests, and enforce quality gates (static analysis, unit/integration tests).
• Mentor engineers (backend, frontend, integration, QA) and guide task breakdown, estimates, and sprint execution.
• Lead technical spikes/POCs to de‑risk complex requirements (e.g., omnichannel routing, complex entitlement, or high‑volume case ingestion).

• Design and build Model‑Driven Apps, Canvas Apps, Power Automate flows, and virtual tables.
• Implement CE extensibility: Plugins, Custom Workflow Activities, Dataverse Web API, Commanding & Ribbon Workbench, PCF.
• Leverage Copilot capabilities (Copilot in Dynamics 365, Copilot Studio) responsibly to boost user productivity.

• Design/implement integrations using

, and webhooks; define error handling and retry strategies.

• Own data migration strategy (extract, transform, load), performance tuning, and reconciliation.

• Establish CI/CD pipelines (Azure DevOps), solution layering strategy, branching model, and release cadence.
• Manage environments (dev/test/UAT/pre‑prod/prod), deployment automation, configuration management, and feature toggles.

• Champion test automation (unit/integration/UI), code coverage, and performance testing.
• Ensure secure development practices (least privilege, secrets management, conditional access, DLP policies, audit).
• Align with Microsoft secure score guidance and internal governance.

• Collaborate with functional leads, PMs, and client architects; present technical options and trade‑offs.
• Support presales (estimations, solution approach, demos) and contribute reusable assets/accelerators.

• Coach developers; contribute to hiring, onboarding, and skill uplift plans.

Promote engineering culture: documented patterns, brown‑bags, and community of practice participation. . •

.

• Proven experience leading multi‑sprint delivery as a

across Sales/Customer Service/Field Service.

• Strong hands‑on in: •

, solution layering, branching strategies.

• Integration and data migration expertise (ETL, throttling, pagination, delta strategies).
• Excellent communication; able to lead technical workshops and defend architecture decisions.

Preferred Qualifications

• Experience with

.

• Exposure to

, and responsible AI patterns for CRM scenarios.

• Performance tuning at scale (high‑volume case, lead imports, async processing).
• Multi‑cloud or hybrid patterns, and integration with SAP/Oracle/legacy systems.

Certifications (nice to have)

•

• Azure Developer/Architect (AZ‑204/AZ‑305)

• Dynamics 365 CE, Dataverse, Power Apps (Model‑driven/Canvas), Power Automate, Copilot Studio
• Azure DevOps, Git, YAML Pipelines, Test Plans
• Azure Functions, Logic Apps, API Management, Service Bus, Event Grid
• JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, SolutionPackager
• Application Insights, Kusto/Log Analytics, Postman, Swagger/OpenAPI

Behavioural Competencies

• Ownership & accountability; pragmatic decision‑making under time‑to‑market pressure
• Systems thinking and clear articulation of trade‑offs
• Coaching mindset; inclusive leadership across onsite/offshore teams
• Client‑centric, consultative communication

.