Crisis Management Specialist II

• Support and where required, lead, the development and delivery of crisis management trainings
• Play a key role in updating and socialising the Booking.com Crisis Management Policy, Enterprise Crisis Management Plan (ECMP), crisis registers and other materials that support trainings and response activities
• Proactively look for, propose and, where applicable, lead the adoption of new crisis management tools and processes
• Support, as required, initiatives, training and projects relating to developing a scalable crisis management capability across the BKNG group of companies

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• Be a primary point of escalation for Business Units during potential and / or actual crisis situations as part of an on-call roster
• Play a key role in assessing escalations against crisis triggers for potential activation of the Tactical Response Group (TRG)
• Support as either a Coordinator or Information Manager major incident and crisis situations with primary responsibility for ensuring that processes are correctly followed (i.e that actions are correctly tracked, TRG meetings are effectively organised, relevant communications are disseminated and information management / legal privilege considerations are adhered to)

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• Support and/or lead the completion and delivery of After Action Reviews (AARs) following TRG deactivations and the conclusion of training sessions
• Complete implementation of improvement actions as directed to ensure continuous improvement of the Group Crisis Management capability in line with evolving industry regulations and business requirements across the BKNG group of companies.

3-5 years

• Proven experience in Crisis or Incident Management, ideally in a matrixed corporate environment
• Proficiency with Google suite preferred. Experience with software/tools such as Jira, Miro, ServiceNow
• Stakeholder management, relationship building and presenting skills
• Ability to work independently and with the ability to think clearly when responding to rapidly unfolding, ambiguous events
• Problem-solving mindset; comfortable handling and analysing data
• Prior experience in crisis responses for cybersecurity, data privacy, regulatory, or reputational incidents, including collaboration with legal, communications, risk, and IT stakeholders
• Knowledge of Business Continuity Management, with understanding of its integration with Crisis Management, IT Disaster Recovery, and Enterprise Risk Management

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.