Crew Lead, Complex Investigations

• Lead the strategy, roadmap and delivery of a critical Economic Crime investigations capability.
• Shape smarter ways of working through data, automation, improved workflow and decision support.
• Champion responsible technology-enabled change that delivers better customer, regulatory and business outcomes.

Risk Management helps CommBank identify, assess and manage risk, protecting our customers, strengthening the bank and enabling sustainable growth. You'll join a collaborative environment where people solve complex challenges, influence strategic decisions and use data, insights and innovation to make a meaningful impact.

As Executive Manager, Crew Lead, Complex Investigations, you will:

• Own the end-to-end strategy, roadmap, performance and delivery outcomes for the crew.
• Lead a multidisciplinary team spanning product, technology, data, risk, operations, delivery and change.
• Translate strategic objectives into actionable quarterly plans, squad priorities, delivery milestones and performance measures.
• Shape and prioritise a clear, outcome-focused backlog that balances transformation, operational resilience, regulatory delivery, risk reduction and customer impact.
• Establish strong governance across planning, delivery, controls, risks, issues, dependencies, decisions and executive reporting.
• Use data, metrics and insights to monitor performance, identify opportunities and support timely executive decision-making.
• Build strong partnerships across Economic Crime, Technology, Risk, Data and Operations to resolve dependencies and deliver sustainable change.
• Create an accountable and engaged crew culture that champions simplification, automation, resilience, continuous improvement and safe delivery.

You combine strategic thinking with practical execution and can connect business, operational and technology priorities in complex, regulated environments. You bring clarity to ambiguity, build trusted partnerships and turn long-term direction into sustainable delivery.

You'll bring:

• Significant experience leading large-scale product, technology, operations or transformation teams.
• A strong record of delivering customer, regulatory, risk or business outcomes through multidisciplinary teams.
• Sound strategic, commercial and operational judgement, with the ability to connect vision, prioritisation and execution.
• Strong knowledge of risk management, governance, controls and delivery assurance in a regulated environment.
• Executive-level stakeholder engagement, influencing and partnership capability.
• Experience navigating competing priorities, cross-domain dependencies and complex trade-offs.
• A data-led approach to performance, prioritisation and decision-making.
• A commitment to developing people and building high-performing, inclusive teams. Experience in financial crime, investigations, banking, workflow, automation or technology-enabled operational change would be highly regarded.