Corporate Services Specialist - Food & Retail

The primary objective of the Specialist, Corporate Services is to support the execution of WM 's National Account program by providing consistent, high-quality customer experience support across the assigned book of business. The CSS functions in the Customer Experience team as the support point for the book of business, serving as a Customer Experience liaison and maintaining connectivity to the sales experience through constant communication and partnership with the sales team, including the NAM and PM. This role serves as a customer advocate and internal liaison, documenting interactions, coordinating follow-up, and supporting program initiatives that strengthen service delivery, customer satisfaction, and connectivity across the WM network.

II. Essential Duties and Responsibilities

• Sales •Assist the NAM (National Account Manager) and Project Managers (PM) in the execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips and void review and the addition of new services such as compact monitors, or any •Attend all appropriate QBRs with PM and provide necessary data and feedback •Attend all appropriate meetings with NAM and PM to maintain connectivity to sales organization •Work any necessary projects for support as related to the Book of Business

• Customer Experience •Manages and services concurrent customer interactions from inbound emails or tasks, and takes all appropriate follow-up actions through email or outbound calls to ensure consistent, high-quality support. • Works cross functionally With PM to ensure satisfaction of the customer • Acts as a local location client and vendor resource to escalate and address operational level activities including reporting,Escalations, set-up, and service request • Request quotes (as needed): Services, Equipment and Damage Claims ` • Work closely with PM, as a liaison between WM SBS and our field organization to support our customers •Serves as the customer's advocate by documenting interactions appropriately in Salesforce and resolving problems on the customer's behalf by engaging the appropriate departments, people, and established WM procedures. •Partners with internal support teams to resolve issues and escalate exceptions appropriately using defined escalation paths. • Ensures we are meeting our service obligations by reducing and eliminating stop service, missed pick-ups and any proactive measure to ensure the accurate delivery of client bills • Prepares and support the collection of materials for client forums • Executes client specific reporting Waste Volume such as Tonnage, Rebates, Contamination and assists with the completion of a quarterly score card and attend all appropriate QBRs • Sets-up new client users and provides customer training on the E-business portal • Based on segment requirements, studies and becomes a local resource on WM 's integrated services offered: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.) • Monitors news associated with local facilities to proactively address customer needs.

III. Qualifications - Must live and work in the US.

• Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

• High School Diploma or GED (accredited) and 4 years of relevant work experience

• 1 year of relevant work experience (in addition to education requirement).