Consultant, Client Deployment, Merchant Partnerships & Operations

Consultant, Client Deployment, Merchant Partnerships & Operations

Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

Role Purpose Provide end-to-end project management and delivery support across multiple business initiatives with minimal supervision, tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. The role will develop practical recommendations, contribute to team discussions on implications of analyses, and work alongside the client's staff on each project, assisting with implementation tasks.

Support the development of a differentiated merchant network across Dining, Lifestyle, Travel, Entertainment and Cardholder Benefits programs. Cover merchant sourcing, onboarding, offer management and ongoing program coordination.

Key Responsibilities Client Impact

• Provide input on multiple small and large high-value projects across a range of industries and problem statements
• Contribute proven, accredited change skills, domain experience, and delivery methodology to help clients drive measurable value
• Collaborate with Mastercard team to understand clients' needs, challenges, agenda, and risks
• Develop working relationship with client analysts/managers, and act as trusted and reliable partner
• Identify resources and assign responsibilities, track, and forecast effort and report on expense vs. earned value

Team Collaboration & Culture

• Collaborate with senior project delivery consultants to implement strategically important assets and services
• Independently coordinate a complex range of activities and effectively identify and proactively solution risks and impacts on timelines
• Lead internal and client meetings with strong communication skills
• Contribute to the firm's intellectual capital and be a strong brand ambassador for Mastercard and Data & Services
• Receive mentorship from consulting leaders for professional growth and development

Vendor & Merchant Support

• Manage merchant sourcing activities, including onboarding, documentation and contracting process
• Maintain merchant databases, offer inventory and partnership records
• Coordinate merchant communications, inquiries and issue resolution across internal teams and third-party vendors

Offer Management & Marketing Coordination

• Manage offer setup, including validity, redemption periods, campaign schedules, T&C, operational requirements and approvals
• Coordinate campaign launch activities, market assets and approvals
• Ensure merchant information remains updated across communication channels

Program Management & Operational Support

• Monitor the program against agreed timelines with trackers and status reports
• Prepare recurring performance reports to monitor redemption, utilization and merchant participation
• Support website content updates and budgeting and invoice reconciliation

Qualifications Required

• 2-5 years experience in project management, operations, program coordination, marketing support or partnership administration.
• Strong project coordination, organizational and stakeholder management skills.
• Proficiency in Excel, PowerPoint and reporting tools.
• Detail-oriented with strong follow-up capability.
• Fluency in Mandarin; functional English.
• Ability to travel to client sites on a semi-regular basis

Preferred

• Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
• Knowledge of Project Management tools
• Experience working with restaurants, loyalty programs or card offers.
• Vendor management experience.
• Experience supporting premium customer programs.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.