Computer Aided Dispatch Officer

• Ongoing employment

• Full time role & 35 hour working week

• RFS Level 8/9

• Attractive annual salary $118,562 - $131,233 p.a. plus 12% superannuation

• Location: Sydney Olympic Park (flexible working arrangements considered)

• The ideal candidate will have experience working with operational systems, data and processes in a dynamic service delivery environment, with knowledge of Vision 5 highly regarded.

• You will bring strong analytical and problem-solving skills, a high level of attention to detail, and the ability to build effective relationships with a diverse range of stakeholders.

• Comfortable working across operational and technical teams, you will be committed to maintaining accurate dispatch arrangements, driving continuous improvement, and supporting reliable emergency response outcomes for NSW communities.

• Diploma in a relevant discipline, or equivalent demonstrated experience and expertise.

• Demonstrated ability to confidently work with computer systems and operational data, including reviewing, analysing and maintaining information to support accurate, timely and effective dispatch arrangements.

• Strong attention to detail and the ability to interpret and manage data to ensure response arrangements remain current, accurate and operationally effective.

• Current Driver Licence and willingness and ability to travel as required.

• Ability to participate in an after-hours and/or on-call roster, including supporting operational continuity during system or service disruptions.

• During periods of heightened operational activity, you may be required to support operational management activities consistent with your skills and experience.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure .

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Operational/Corporate uniform available

• Attractive leave entitlements including

annual leave per year, plus more

• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family

• Salary packaging options available

• One 'Agreed Absence' leave day per calendar month

• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)

• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You'll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities

• Local eateries and childcare facilities

• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park

• Eligible staff are invited to join the local Sydney Olympic Park

and attach:

• A

in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;

• A

referees (please include email address and contact number)

• Respond to

within the online application process (maximum 500 words each):

• Describe a time when you identified and resolved an issue with an operational system, process or dataset that had the potential to impact service delivery. What was the issue, how did you approach it, and what was the outcome?

• This role requires close collaboration with operational personnel, technical specialists and other stakeholders to maintain effective dispatch arrangements. Describe a situation where you had to influence or work with multiple stakeholders to implement a change or improve an operational outcome. What challenges did you encounter and how did you achieve the result?

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

• A

may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.

• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.

• If you require an

during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.

• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the