Commercial Account Manager (PBSA/BTR)

• Develop and maintain robust, high-value relationships with key decision-makers within PBSA and BTR operators.

Serve as the primary strategic point of contact, leading ongoing discussions around performance, optimisation, and new opportunities. Conduct a minimum of 10 impactful meetings per week, including in-depth account reviews, strategic follow-ups, and platform training sessions. Actively represent UniHomes at industry networking events and conferences to strengthen relationships and uncover new opportunities.

• Lead commercial account reviews, renewals and contract negotiations, ensuring partnerships deliver sustainable value for both parties.

• Lead commercial discussions, working with internal teams and operators to achieve clear, timely and mutually agreed outcomes.

• Proactively monitor, analyse, and significantly improve the performance of operator listings, ensuring maximum visibility, competitiveness, and data accuracy.

• Deliver regular, insightful reports and data-driven recommendations that directly contribute to partner success and conversion rates. Provide weekly performance headlines and comprehensive reports to the Head of PBSA and BTR.

• Ensure all partner listings are complete, up-to-date, and consistently exceed platform standards across pricing, availability, rich media (images/virtual tours), and detailed property information.

• Collaborate with operators to effectively roll out impactful promotional offers and dynamic seasonal adjustments.

• Work seamlessly across our product, content, and marketing teams to address client needs swiftly and enhance overall platform functionality.

• Identify and help implement process improvements that elevate partner satisfaction and streamline operational efficiencies.

• Proven experience managing complex B2B accounts, ideally with PBSA operators, with a track record of commercial negotiation, revenue growth, and confidently leading complex commercial conversations.

• Exceptional interpersonal and stakeholder management skills, with the ability to build rapport and influence at all levels.

• A strong commercial mindset underpinned by a proactive, data-driven approach to account growth and revenue generation.

• Proficient and comfortable navigating property management systems, CRM platforms (ideally Salesforce), and various online marketplaces.

• Highly organised, capable of managing a diverse portfolio of accounts simultaneously while maintaining meticulous attention to detail.

• A clear, confident, and persuasive communicator (both written and verbal) who can articulate complex information effectively.

• Full, valid UK driving licence (as this is a field-based role with regular travel).

• Experience and a strong network directly within the Purpose-Built Student Accommodation (PBSA) and/or Build-to-Rent (BTR) sector.

• Direct experience within the PropTech, SaaS, or online marketplace environments.

• Familiarity with occupancy strategies, revenue management, and seasonal trends specific to student accommodation.

• Experience with the International Student Market.

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Our impressive benefits package and perks comprise:

• Health and wellbeing: healthcare scheme, Employee Assistance Programme, mental health and financial support

• Time away: holiday allowance 31 days (incl. BH), length of service days, volunteering day and enhanced family leave

• Financial benefits: enhanced pension, salary sacrifice and sick pay

• Development: career progression and personal and professional development

• Social: social events and recognition awards

When you do visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social activities. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding. Originally posted on Himalayas