Client Services Specialist

, you'll become the primary point of contact for your assigned clients to include building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It's a role where you can truly make an impact every day.

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations

• Establish and maintain relationships with clients and manages the client relationship.
• Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices.

• Identifies program improvement opportunities to meet and improve safety program objectives.
• Monitors client responsibilities to ensure compliance with service requirements.
• Analyzes compliance trends and, if applicable, developing formal improvement programs.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.