Client Services Associate II, PCS

• Serve as the primary contact for clients seeking COA licensing and translation services.
• Understand client requirements and prepare accurate proposals, timelines, and budgets.
• Provide high-quality customer service through regular communication and support.
• Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation.
• Coordinate with internal teams to deliver licensing and translation services.
• Monitor project progress and ensure deliverables are completed on time and to quality standards.
• Participate in client meetings and internal project discussions.
• Support negotiations and discussions with clients when required.
• Maintain accurate records and contribute to knowledge management activities.
• Identify opportunities for process improvement and support special projects as needed.

• Minimum 3 years of experience in client services, project management, or another client-facing role.
• Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred.
• Strong organizational and project management skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent communication and customer service skills.
• Strong stakeholder management and relationship-building abilities.
• Analytical mindset with strong problem-solving skills.
• High attention to detail and a structured approach to work.
• Ability to work independently and as part of a global team.
• Professional proficiency in English, both written and spoken.
• Good working knowledge of Microsoft Office applications.

• Work with a recognized global leader in Clinical Outcome Assessments.
• Be part of ICON, a leading healthcare intelligence and clinical research organization.
• Contribute to projects that support health outcomes research worldwide.
• Collaborate with colleagues and clients from around the world.
• Access career development opportunities within a global organization.
• Help build strong client partnerships and deliver high-impact solutions to the healthcare and research community.

Part of ICON's Commercialization and Outcomes division, Mapi Research Trust is an independent, not-for-profit organization specializing in patient-reported outcomes and Clinical Outcome Assessments (COAs).

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.