Client Services Associate (Entry-level)
About the role
Description
:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Where applicable, initiate some project specifics to set the production team/individual project up for success
- Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfil client expectations
• Comply with all ISO regulations, processes and procedures
- Potentially troubleshoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
Job requirements
- Superior written and spoken communication skills in English
• Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
- Effective time management and ability to multi-task in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a team
Required experience and qualifications
- Minimum Bachelor's degree or its equivalent
• Experience in customer service
Desired skills and experience
- Knowledge of a second language
• Experience coordinating projects and assignment of resources
Not included in the source posting: about the role, benefits.
Skills
Who can apply
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