Client Partner VI - US

• Recognized as an external thought leader within a strategic organization function or job discipline

and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field

• Proactively identifies and solves problems that impact the management and direction of the

business

• Contributes to the development of the organizational function strategy or product or business

strategy

• Progression to this level is typically restricted on the basis of individual capabilities and business

requirements

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high

performance, and a proven track record of exceptional results.

• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive

problem-solving, and an unwavering commitment to customer success.

• Expertise: Possesses deep understanding of customer needs and continually grows and

enhances skills to provide customer-focused solutions.

• Agility: Quickly adapts and responds to dynamic customer needs and expectations through

innovative solutions.

• Compassion: Cultivates a positive and supportive environment to effectively work together

towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.

• Own and continuously assess overall account health to inform strategic decision-making,

proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.

• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin

performance, and ensuring financial results align with account-level and portfolio-level objectives.

• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction

outcomes, and the effective execution of active engagements.

• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer

Management to design and deliver high-value, client specific solutions.

• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry

positioning, and long-term growth planning for technology clients.

• Build and leverage strategic partnerships with internal stakeholders, external partners, and

vendors to advance complex opportunities, support services-led sales motions, and participate in regional sales governance and deal review forums.

• Provide guidance, coaching, and oversight to consultants and project teams aligned to the

account(s), fostering engagement, performance excellence, and retention.

• Ensure strong account controls and compliance across financial, contractual, administrative

processes, including billing, receivables, and internal governance standards.

Knowledge

• Expert-level knowledge in professional sales training and sales process.
• Expert-level understanding of the processes, procedures and systems used to accomplish the

work and familiarity with the broader underlying concepts in own job discipline.

• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.

Skills

• CRM Software Skills
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Statement of Work (SOW)

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement

Experience

15+ years of experience in the field of role required