Claims Performance and Insights Lead

, you'll play a pivotal role in shaping how performance is understood, measured and improved across our Core Claims portfolio. This is a 2 year fixed term contract.

Partnering closely with the Head of Claims Enablement, you will design and embed performance frameworks, deliver high-quality reporting and insights, and influence decision-making through clear, data-driven narratives.

In this role, you will:

• Design and embed performance and reporting frameworks, KPIs, data governance standards and supporting data structures across Core Claims

• Design and deliver insightful reporting and dashboards through Power Bi and other platforms and formats to inform operational and strategic decisions

• Analyse performance and workflow trends, risks and opportunities, providing clear, actionable insights

• Support the management tracking including tracking claims expenditure, initiatives, milestones and benefits realisation

• Partner with stakeholders across Claims, Finance, Data and Technology, People and Risk to deliver consistent, high-quality reporting and insights

• Drive improvements in data quality, reporting efficiency and analytical capability

This is a unique opportunity to sit at the intersection of data, performance and transformation, driving meaningful outcomes that impact both the business and the communities we serve.

You're a commercially minded analytics professional who thrives on making sense of complex data, using insights to support transformation and help the business make better decisions.

You'll bring:

• Minimum 3 years' experience in data and performance analytics including sound knowledge of data standards, data manipulation and visualisation, data modelling and insight analysis

• Experience in KPI and performance metric design, benchmarking and cascade throughout various levels of an organisation

• Proficiency in statistical analysis, forecasting/predictive analytics

• Experience developing, reporting and presenting performance and outcomes at the Executive level, including strategic insights and advice on areas requiring action.

• Proven track record of building trusted relationships and collaborating to drive business outcomes

• Strong Knowledge of financial services or insurance industry

• Tertiary qualifications in Business, Finance, Data science, statistics or similar discipline mandatory.

• BI tooling (e.g., Power BI), cloud (AWS/Azure), analytics platforms (e.g., SAS), desirable.

• Data Management - modeling and design, performance management or KPI certifications highly regarded.

Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values

When you join us, you'll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders' lives

• A collaborative and supportive team environment that values empathy, trust and working together

• Hybrid work arrangements that support flexibility and work-life balance

• Personalised learning and development opportunities to support your growth and career progression

• A holistic health and wellbeing program designed to support you both professionally and personally

• Industry‑competitive salaries

• A generous superannuation scheme, including co‑contribution

• Study assistance to support ongoing education and professional development

You can find out more about what it's like to work with us by visiting Working at WorkCover Qld .