Change Management Lead
About the role
Job Title: Change Management Lead
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
The Opportunity
CACI is preparing for an exciting modernization effort with the Department of Veterans Affairs (VA). This new program will be a transformational initiative that will reshape how the VA manages acquisition, contracting, and enterprise-wide data. As the VA moves toward a modern, secure, and integrated CMS environment, our team will play a pivotal role in delivering the technology, expertise, and innovative problem solving required to support the nation's veterans.
CACI is building a team of experts who thrive in challenging modernization environments as this program calls for high-impact technical leaders, forward-thinking engineers and mission-focused professionals. We are currently hiring a Change Management Lead to join this dynamic team.
The Change Management Lead will serve as the senior organizational change management expert for a Federal enterprise acquisition system modernization program, leading the strategic planning and execution of change management activities across a large-scale government acquisition community. This role requires deep expertise in Federal acquisition processes, large-scale system implementations, and proven ability to drive user adoption across geographically dispersed organizations with 26,000+ users transitioning from 21 legacy applications to a unified Appian-based platform.
This position is contingent upon contract award.
Key Responsibilities
- Develop and execute a comprehensive Change Management Strategy and Plan aligned to contract requirements, including stakeholder analysis and change readiness assessments for phased rollouts.
- Establish governance structure for change approval, communication, and escalation across the enterprise.
- Create adoption metrics framework, identify resistance patterns, and develop targeted mitigation strategies for high-risk user groups.
- Coach executive sponsors and leadership on change champion roles, leveraging feedback loops from sprint demonstrations and operational insights.
- Develop and execute multi-channel stakeholder communication plans, including persona-specific messaging and coordination of policy changes and system releases.
- Manage crisis communication for system issues, cutover events, or adoption challenges.
- Align change management activities with training delivery, ensuring materials reflect acquisition, technical, and user knowledge.
- Support development of role-based learning experiences and user readiness assessments tied to go-live approval gates.
- Lead organizational readiness reviews and coordinate cutover planning, including communication of defects, user synchronization, and support demand forecasting.
- Provide support during production transitions, monitoring adoption metrics and escalating risks.
- Implement post-implementation reviews and analyze help desk trends, user feedback, and operational metrics to identify improvement opportunities.
- Report change effectiveness to program leadership and refine management approach based on phase-specific outcomes.
- Lead change management team and coordinate with SMEs and cross-functional teams to embed change practices across the program.
- Mentor junior staff on Federal acquisition domain and enterprise platform adoption strategies.
Qualifications
Required
- US citizen with ability to pass Tier 2 background investigation
- Bachelor's degree in relevant field of study
- 10 years of experience, with 5 years in Organizational Change Management with large-scale Federal government system implementations
- Expert knowledge of change management methodologies
- Proficiency in stakeholder analysis, readiness assessment, and adoption measurement tools
- Strong data analysis skills for interpreting adoption metrics and user sentiment data
Desired
- Experience with Federal modernization programs (financial management, acquisition systems, ERP implementations)
- 3+ years in senior change leadership roles managing enterprise-wide transformations (1,000+ users)
- Project Management Professional (PMP) or Agile certifications highly desired
- Deep understanding of Federal acquisition lifecycle (FAR/VAAR), contracting processes, and Federal organizational structures
- Prior experience with Appian platform or similar low-code SaaS solutions
- Proven experience with Federal acquisition or financial system modernizations (ERP, contract writing systems)
- Knowledge of Federal financial system integrations and acquisition/finance business processes
- Familiarity with Appian Government Acquisition Management (GAM) Suite
- Experience with organizational change in highly regulated environments (ATO, FedRAMP, TIC 3.0)
- Background in training needs analysis and instructional design collaboration
- Change management tool proficiency (ServiceNow, Jira, Azure DevOps for tracking adoption)
- Understanding of data migration impacts on user workflows and business continuity
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What You Can Expect:
A culture of integrity.
An environment of trust.
A focus on continuous growth.
Not included in the source posting: about the role, qualifications, benefits.
Skills
Who can apply
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