Call Centre Agent Bank

Fortrea

LeedsPosted 2 days agoDiscoveredMatch locked

Casual

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Fortrea's Clinical Research Unit in Leeds

is where

life-saving medicines begin their journey

This is a Bank (0-hours) position , where work is offered based on clinic demand.

Office-based job at our Drapers Yard Clinical Research Unit
Shifts are typically available Monday to Friday during office hours
The number of hours offered can vary from week to week depending on operational needs

This role offers the opportunity to gain experience in a clinical research environment while working flexibly around other commitments.

You will build and maintain the study participant database

of healthy volunteers for clinical trials. You will

not cold call

. Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:

Phone Screening

new study participants

-

collect demographic data, perform medical history questionnaires, create new profiles in the database, accurately entering information in the system •

Assessing Suitability

: matching participants to the right clinical trial based on their medical history and demographic information •

Explaining Studies

: Effectively communicate the requirements of each individual study, ensuring participants fully understand all necessary details before making the decision to take part •

Scheduling Appointments

: for suitable participants WHO YOU ARE

This role is well suited to someone with strong communication

skills who enjoys working in a structured phone-based environment:

• Previous Call Centre

experience is ideal, but any experience in

customer service

retail sales

technical support

help desk

or similar fields is advantageous •

Excellent communication skills

: You'll be an empathetic listener, able to respond confidently participants needs and queries •

IT proficiency

: Basic knowledge of Microsoft Office (Outlook, Word, Excel). •

Education

: GCSE or O-Level standard. The nature of the work is fast-paced, and priorities change rapidly. Last minute deadlines are not uncommon, so you should be confident in adapting to changes and shifting priorities. This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research.

#LI-CV1

Learn more about our EEO & Accommodations request here .

Not included in the source posting: about the role, what you'll do, benefits.

Skills

excel

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.