Business Support, Facilities Support

This Facility Technolgoy Coordinator position serves as a vital operational link between property management, facility operations, technology services, and client services. As part of JLL's facility management team, you'll provide comprehensive support in managing day-to-day property operations, coordinating vendor services, delivering first-level IT support, and ensuring seamless facility and technology performance. Your role directly contributes to JLL's commitment to delivering exceptional workplace experiences by maintaining operational excellence, fostering strong client relationships, and supporting the tactical execution of facility management and technology coordination objectives. This hands-on position offers the opportunity to develop broad facility management and IT support expertise while making a tangible impact on daily operations.

Facility Operations & Management:

• Work collaboratively with property managers and the facility management team to execute routine property operations, including procurement of supplies and services.
• Manage and maintain facility management and technology service tasks assigned through the CMMS system or other communication channels, ensuring timely completion and appropriate follow-up.
• Assist the facility management team with tactical planning initiatives and contribute to achieving team goals and objectives.

IT Support & Technology Services:

• Provide onsite first-level triage and support for technology-related requests from client and partner employees.
• Assist in identifying and documenting IT service requests to the appropriate support groups for resolution.
• Monitor and follow up on escalated technology issues to ensure timely response and closure.
• Serve as a liaison between end users and centralized IT support teams to improve communication and issue resolution.
• Coordinate the repair, replacement, and deployment of computer hardware and other related equipment.
• Troubleshoot common workstation, peripheral, and connectivity issues and facilitate escalation when necessary.
• Support the inventory management of technology assets, including tracking, storage, and distribution of equipment.
• Coordinate E-waste collection, storage, and disposal in accordance with company policies and environmental standards.

Employee Onboarding & Technology Coordination:

• Assist with new hire onboarding activities related to technology and workstation readiness.
• Coordinate computer setup, equipment deployment, and technology access support for new employees.
• Provide basic assistance to newly onboarded employees regarding hardware, software, and initial startup issues.

Audiovisual & Meeting Support:

• Support meetings, conference room reservations, and special events for clients and JLL while serving as a professional interface with visitors and guests.
• Serve as a backup point of contact for audiovisual support services.
• Assist with conference room technology, presentation equipment, video conferencing systems, and meeting support as needed.
• Coordinate with AV vendors and support teams to resolve technology issues impacting meetings and events.
• Support routine functionality checks of AV equipment to ensure operational readiness.

Customer Service & Communication:

• Deliver professional, responsive, and customer-focused support to all stakeholders.
• Maintain accurate records of support activities, equipment inventory, facility tasks, and service requests.
• Collaborate with Facilities, Workplace Experience, IT, and external service providers to support operational objectives.
• Ensure compliance with company policies, procedures, and technology standards.

Required Qualifications:

• 2+ years of experience in Facility or Property Administration, IT support, desktop support, facilities technology coordination, or a related field.
• High school diploma or GED.
• Proficiency in Microsoft Excel with the ability to customize administrative reports and manage data effectively.
• Superior customer service skills with a client-focused orientation.
• Strong written and verbal communication skills to interact professionally with clients, vendors, and team members.
• Basic understanding of computer hardware, peripherals, operating systems, and common workplace technologies.
• Experience using Computerized Maintenance Management Systems (CMMS) for work order tracking and facility management.
• Familiarity with audiovisual systems and conference room technologies.
• Strong problem-solving and troubleshooting capabilities.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.