Business Process Transformation Manager

• Serve as a key member and lead multidisciplinary consulting engagements supporting business process improvement, reengineering, modernization, and transformation initiatives/studies for a federal law enforcement client.
• Conduct information gathering activities with senior federal clients, including interviews, workshops, focus groups, and working sessions.
• Apply analytical and critical thinking skills to collect and interpret qualitative and quantitative data to inform client decision-making, develop, comprehensive reports, and present findings and recommendations.
• Ability to quickly synthesize information, learn new skills, approach problems with a range of solutions, and lead client-facing discussions and meetings.
• Contribute to business process improvement efforts to enhance efficiency and effectiveness across the organization.
• Lead the development of client deliverables such as gap analyses, findings and recommendations reports, requirements documents, process flows, strategic plans, and knowledge management documentation.
• Deliver customer‑focused end-user support by identifying issues, conducting root-cause analysis, and helping troubleshoot solutions.
• Deliver high-quality client service in dynamic environments while balancing competing priorities and deadlines.
• Develop trusted, consultative relationships with clients at multiple levels.

• Provide mentorship, feedback, and guidance to junior consultants.
• Support team culture through collaboration, knowledge-sharing, and inclusive engagement practices.
• Contribute to internal initiatives such as communities of practice, business development, and proposal efforts.

• Must be able to OBTAIN and MAINTAIN a CBP "PUBLIC TRUST"; candidates must obtain approved adjudication of their CBP PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE CBP PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree
• SEVEN (7) or more years of professional experience in business process improvement, reengineering, modernization, or transformation
• Experience working with executive (C-suite) and/or senior leadership (SES, GS-15) clients and developing executive-ready reports and briefings
• Strong communications skills, both written and verbal

• An ACTIVE and MAINTAINED CBP Public Trust OR An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD security clearance
• Understanding of the CBP operating environment
• Experience assessing complex business processes and performance across financial, workforce, or operational functions

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend