Business Process Consultant

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: The Business Process Consultant leads large scale, cross-functional initiatives for the Encounter Business Operations (EBO) department focused on regulatory compliance, encounter quality, and operational process improvement. This role will support department leadership and cross-functional stakeholders by coordinating communication and helping drive initiatives to completion across multiple markets.

The Business Process Consultant is primarily remote. Candidates will be considered nationally.

• Facilitates the optimization of encounters business operational performance by enhancing alignment of policy, process and technology, and designing/implementing for future business needs as well.

• Leads large scale, cross-functional initiatives.

• Provides policy guidance on encounter initiatives so that end-to-end processes are considered for maximizing effective implementation.

• Organizes work teams, drives consensus, and ensures end-to-end policy/process integrity to accomplish project work including identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation, and implementation oversight.

• Performs detailed analysis of data, workflows, policies, procedures, organization of staff, skills and offers potential solutions in order to execute initiatives.

• Supports the project work by utilizing project management software such as, but not limited to, Excel, PowerPoint, Visio, and Microsoft Project.

• Leads all levels of staff who are responsible for initiatives in order to support their success, development and effective completion and communication of their initiatives.

• Assists other project leaders in specific areas as needed such as facilitation, analysis, process mapping, brainstorming, project management issues, etc.

• Writes and delivers communication to all levels of the organization to ensure support, awareness, and effectiveness of process improvement initiatives.

• Provides other related support as needed to improve the performance of the business.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Prior experience working with encounters data and processes

• Data Analytical skills and demonstrated proficiency in Excel

• Managed care and/or payer experience

• Ability and comfort level presenting and storytelling with data

• Excellent written and verbal communication skills