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Company

Business Process Analyst

Concentrix
MEX Work-at-HomePosted Discovered via the company's careers siteMatch locked
Full time1+ years exp

About the role

Job Title: Business Process Analyst Job Description We're

Concentrix

. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Position Summary

Concentrix is seeking a detail-oriented

Business Process Analyst

to support sales operations and territory management initiatives. In this role, you will partner closely with B2B sales teams to ensure accurate territory alignment, optimize account ownership structures, and maintain data integrity within Salesforce. This is an excellent opportunity for an analytical, collaborative professional who enjoys translating business needs into practical operational solutions.

Responsibilities

  • Partner with B2B sales teams to

analyze

territory assignments and

implement

updates related to promotions, employee transitions, leaves of absence, organizational changes, and other business-driven needs. •

Review and assess

intake requests, working directly with stakeholders to clarify requirements, validate business needs, and ensure timely, accurate territory updates.

  • Use

Salesforce administrative capabilities

to manage account and user profile information, supporting accurate data access and alignment with territory assignments.

  • Support territory

planning and mapping

initiatives by evaluating boundary conditions, account ownership structures, and parent-child hierarchy relationships that influence territory allocation decisions.

  • Communicate proactively with stakeholders through Microsoft Teams, phone, and other collaboration tools to meet service-level agreements, resolve issues, and support customer satisfaction.
  • Maintain clear,

comprehensive documentation

of territory changes, processes, decisions, and communications to support operational consistency and compliance.

  • Collaborate cross-functionally to

identify process improvement

opportunities and enhance the efficiency, accuracy, and scalability of territory management operations. •

Translate business requirements

into actionable recommendations that support sales operations effectiveness and long-term process improvement.

Qualifications

  • 1-2 years of experience as a

Business Process Analyst,

or in a related role supporting sales operations, territory management, or business process improvement.

  • Experience with or

exposure to Salesforce

; familiarity with Salesforce administration and data management is highly desirable.

  • Strong analytical and

problem-solving skills

, with the ability to quickly understand business requirements and convert them into operational actions. •

Advanced English

excellent verbal and written communication skills, with the confidence to engage stakeholders at multiple levels.

  • Strong organizational skills and

attention to detail

, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting Sales Operations, Territory Management, CRM operations, or related business functions is preferred.
  • Knowledge of territory planning methodologies, account ownership models, and sales process optimization is a plus.
  • Ability to

interpret business needs

, assess operational impacts, and recommend scalable solutions that support accurate territory alignment.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: MEX Work-at-Home Language Requirements: Time Type: Full time2027-09-30

Not included in the source posting: about the role, benefits.

Skills

salesforce

Who can apply

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