Billing Support Specialist

• Resolve billing and subscription inquiries from customers and internal teams

• Review, consolidate, and reconcile orders, contracts, invoices, and payments

• Handle terminations and outstanding payment inquiries

• Update and maintain accurate customer account information

• Assist in the coordination of hardware returns

• Ensure SLAs are met, with a focus on timely and high-quality responses

• Document and track customer interactions in CRM systems (Salesforce, Zendesk)

• Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues

• Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps

• Follow established processes and contribute feedback for improvements

We're looking for a candidate who has experience with the following:

• Experience in an administrative, billing, or support role

• Strong organizational and time management skills

• High attention to detail and accuracy

• Problem-solving mindset with the ability to follow structured processes

• Strong communication skills in English

• Experience with Salesforce and Zendesk

• Familiarity with SaaS or subscription-based environments

• Additional languages

• Interest in technology, retail, or hospitality industries

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

You'll enjoy:

• A flexible work environment that empowers you to do your best work (3 days a week in office)

• A culture that celebrates performance

• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

• Etc...

Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that's passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.